Returns & Refunds
In addition to any rights you have under applicable consumer law, Tail & Trail offers a 30-day returns period for eligible items.
Eligibility
Request a return within 30 days of receiving your order. Items should be unused, clean and in the same condition received, with original tags and packaging where supplied.
How to return an item
Email 540513871@qq.com with your order number and reason for return before sending anything back. We will provide the correct return instructions and return address.
Return postage
Unless an item is faulty, damaged on arrival or incorrect, return postage is normally the customer's responsibility. We recommend a trackable service and proof of postage.
Faulty, damaged or incorrect items
Contact us promptly with your order number and, where helpful, photographs of the issue. We will assess it and provide an appropriate remedy in line with your legal rights.
Refunds
Once an eligible return is received and inspected, we aim to process the refund within 5 business days. Your payment provider may take additional time to display the refund.
UK online cancellation rights
UK consumers buying online may have a statutory right to cancel certain purchases within 14 days of receiving the goods and generally a further 14 days to return them after notifying the seller. These rights are separate from, and are not reduced by, our 30-day commercial returns policy.
Nothing on this page limits statutory consumer rights.