Delivery

Free standard shipping is available to the United Kingdom and the United States.

Dispatch origin

Tail & Trail orders are dispatched from China.

Delivery estimates

The delivery estimate shown at checkout or provided with your order is the best guide for your shipment. Delivery dates are estimates and can be affected by carrier delays, customs processing, weather, peak periods or other circumstances outside our reasonable control.

Tracking

Where tracking is available, details are provided after dispatch. Please allow time for the carrier's first scan to appear.

Address changes

If you notice an address error, contact 540513871@qq.com as soon as possible. We cannot guarantee changes once fulfilment or dispatch has started.

Delayed, lost or damaged parcels

Email us with your order number and relevant details. We will review the shipment information and work with the carrier or fulfilment provider where appropriate.

Import charges

Any taxes, duties or import charges are handled according to the information shown at checkout and the rules applying to the destination. Where such charges are not collected at checkout, the recipient may be responsible for them.